Terms & Conditions

Test results

You will receive your test result digitally via the login you created when you registered your test. The response time varies for different analyses, and information regarding estimated turnaround times can be found on the product page.

Turnaround times stated on the website are estimates only and may vary depending on laboratory capacity, sample quality, shipping times, public holidays, and other operational factors.

You as a customer are responsible for registering your unique test ID in order to receive your analysis results. Your analysis results are sent encrypted with ID verification for maximum security.

Test results, reports, summaries, and any accompanying information are provided for informational purposes only and do not constitute medical advice, diagnosis, or treatment.

Unregistered Tests Sent to the Laboratory

It is the customer's responsibility to register their test kit before sending the sample to the laboratory. Samples received without a valid registration may not be processed, and we cannot guarantee identification or recovery of unregistered samples. No refunds will be issued for tests that cannot be analysed due to missing registration information.

Sample Collection and Customer Responsibilities

Customers are responsible for following all sample collection, storage, and shipping instructions provided with the test kit. Improper sample collection, contamination, missing identifiers, delayed shipment, or failure to follow the instructions may result in an inability to analyse the sample, invalid results, or the need for recollection.

Shipping and delivery terms

We offer several shipping options depending on your location. Available shipping methods, delivery times, and costs are shown at checkout before payment.

Shipping costs and delivery times vary based on destination and selected shipping method.

Customers are responsible for providing accurate delivery information. If your order has not arrived within the estimated delivery timeframe, please contact our customer support team for assistance.

Cancellation of Shipped Orders

Orders may be cancelled before they have been dispatched. Once an order has been shipped, it can no longer be cancelled and will instead be subject to our standard withdrawal and return policy.

Returned or Uncollected Parcels

If a parcel is returned to us because it was not collected, refused by the recipient, or could not be delivered for reasons outside of our control, we may deduct any shipping and return handling costs from the refund amount. If the customer wishes to have the order resent, additional shipping charges may apply.

Prices and Payment

All prices are stated in AUD and include GST where applicable.

Payment is made by card payment via the payment provider Stripe, which accepts VISA, Mastercard or AMEX.

Right of withdrawal

You as a customer have a 14-day right of withdrawal. The withdrawal period begins to apply on the day you received your goods. The right of withdrawal only applies to analyses that have not been sent to the laboratory for analysis and where the test kit, including any return packaging, has not been used. Contact hello@gettested.au to exercise your right of withdrawal and further instructions. If you do not return everything in original condition, we reserve the right to deduct the amount of the refund to cover the fees for the material cost.

We ask you to follow the instructions carefully. If, contrary to expectation, you need more material to perform your test, please contact customer support for assistance.

In the event of a right of withdrawal, we will refund you within 30 days from the day we receive the returned item. Any shipping and return costs are borne by the customer and are not refunded.

If you as a customer have used your test kit and regret your purchase after that, we reserve the right to deduct a reasonable amount from the refund to cover the cost of the sample materials, fulfilment, and shipping.

File a claim

If you receive a test kit with any defects—such as a non-functional lancet, unusable test cassette (for rapid tests), or damaged components like a blood tube or blood collection paper (for lab tests)—you are required to return the complete test kit to us for a full examination. Upon inspection and confirmation of the defect, we will issue a replacement or refund as appropriate.

Please contact our customer service team before returning the item to receive further instructions. Returns without prior notice or incomplete kits may not be eligible for a refund.

Complaint

If the item you received is damaged or if you received the wrong item, please contact hello@gettested.au as soon as possible and we will help you.

We ask you to follow the instructions carefully. Should you unexpectedly need more material to perform your test, please contact hello@gettested.au.

Customer Integrity

The personal information you provide in connection with your purchase is stored so that we can fulfil our agreement on services or products towards you. You have the right to access the information we have registered about you and request correction of any inaccurate information. Contact us at hello@gettested.au if any information is incorrect and we will correct it where appropriate.

If you have chosen to receive our newsletters, we will also process your personal data in order to send you information about our business.

Health Information Disclaimer

Test results, reports, summaries, and educational content provided by GetTested are intended for informational purposes only and do not constitute medical advice, diagnosis, or treatment.

Certain tests measure biomarkers associated with nutrition, metabolism, hormones, gut health, environmental exposures, and other wellness-related areas. These tests are not intended to diagnose, treat, cure, or prevent disease.

If you have symptoms, health concerns, or questions regarding your results, you should consult a qualified healthcare professional.

Not for Emergency Use

GetTested products and services are not intended for emergency or urgent medical situations. If you believe you are experiencing a medical emergency, seek immediate medical attention.

Other

GetTested reserves the right to make any price changes and is not responsible for any errors that may be attributable to a laboratory used for sampling and analysis.

GetTested reserves the right to make errors in the article information.

GetTested shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, transportation disruptions, labour disputes, government actions, internet outages, or other force majeure events.